General

• How do I log in to my account?
  In order to log in to your account you need to click on Login button enter your username and password, which sent to your registered email.
• What is the difference between Live Account and Demo Account?
  A demo account lets you test your strategies using virtual money in real time before trading with real funds on your Live account. The main purpose of the demo account is to develop enough knowledge about how the market works and the risks involved in losing most or all of your investments.
• What is the amount I receive in my Demo Account?
  After the registration you receive a demo account with 100,000 virtual money according to your registered currency.
• How do I receive my first password and username?
  Your login details have been sent to your email address after registration on the platform. In case you require assistance with login to your account you can always contact our customer support.
• How do I reset my password?
  Resetting your password is easy. Click on Log In and then on Forgot password. After entering your email address, you'll receive an email with further instructions.
• How can I unsubscribe from notifications and alerts?
  You can unsubscribe from emails, marketing SMS and push notifications by clicking on My profile and then Change Account Details.
• How can I deposit?
  In order to deposit, log in to your account, and then click on Deposit button. There are multiple deposit methods you can choose from.
• How can I withdraw my funds?
  For making a withdrawal, simply log in to your account, click on the Banking tab, then on the Withdrawal tab. Enter in the amount you wish to withdraw and click on Next button. Fill in the required fields and then click on Submit button.
• Where can I find a status of my deposit/withdrawal/internal transfer?
  Information regarding your deposits, withdrawals and transfers is available under the Banking section tab.
• Where are eXcentral services are available?
  Clients can use their accounts worldwide, however the availability of jurisdictions may depend on your country of residence. Please check the registration page to see which jurisdictions are available to you.
• How can I follow my Banking transactions?
  You can check all of the completed banking transactions by clicking on Banking and then History.
• Are my funds and personal details safe?
  Yes. Your private information is highly protected using the most up-to-date hi-tech techniques on the market, ensuring you are in a safe trading environment. eXcentral secures all transmissions with a 128bit SSL encryption certificate provided by Thawte.
• How do I cancel my account?
  If you wish to quit trading and close the account, first of all, we need to process a full withdrawal request. Please, make sure there are no open trades on your account and the funds are not involved in trading, so our agents can release the full amount. You can submit a withdrawal request via Banking — Withdrawal. Once the money is received, contact us in order to close your account via [email protected]
• I have no trading experience but interested to trade, how do I start?
  You'll be able to find a lot of useful information in our Education section about Technical and Fundamental analysis for a better understanding of stock exchange trading. Also, you can practise on the demo account with virtual funds to get a first impression of the trading process.