General

• What is my trading account?
  After completing your registration, a personal trading account is created, and you can start trading.
• What is a CFD?
  A CFD (Contract for difference), offers traders the opportunity to speculate on, and possibly earn from the price movement, without actually physically owning the underlying asset. By using a CFD (basically a contract between a buyer and seller that specifies a certain purchase price), it allows for profits or losses based, on the change in the price of the underlying asset during a specified time frame. CFDs can be traded in all the major markets, Forex, Stocks, Indices, Commodities and Cryptocurrencies.
• What is a leverage?
  A leverage increases your purchasing power hence enables you to gain a large exposure to a financial market while only tying up a relatively small amount of your capital.
  
  CFDs are leveraged, which means you only have to put down a small deposit for much larger exposure.
  
  Leverage increases your profit potential as well as the risk of losing your capital.
• What is a lot?
  A lot is the standard number of units per transaction and represents the size of your trades in CFDs. The standard size for a lot is 100,000 units of currency, and now, there are also mini, micro, and nano lot sizes that are 10,000, 1,000, and 100 units.
• What are pips and points?
  A 'pip' stands for 'Price Interest Point' or 'Percentage in Point' and is used as a unit of measure of the change in value of a currency pair – a pip is the smallest allowable fluctuation in its price.
  
  Most of the currencies, unlike the Japanese Yen, have 2 decimal points e.g. 1 dollar = 100 cents.
• What is a margin?
  When a broker loans money to a trader in order they can use leverage, allowing them to control a larger amount of trading capital than what's currently in their account. Traders typically use it to open positions that are many times larger than what would otherwise be possible, exposing themselves to greater potential for returns but also for losses.
• What is a spread?
  A spread is the difference between the bid (sell) and ask (buy) price.
• What is a swap?
  A swap fee is charged when you keep a position open overnight.
• Can't login to my account, what should I do?
  First of all, make sure that you enter the correct login details and in case you don't remember your password, please use Forgot Password option. We are also recommending to use Google Chrome or Mozilla Firefox browsers for the most effective platform performance. If the issue persists, do not hesitate to contact our customer support.
• If the MetaTrader 4 WebTrader platform is not loading due to an error or technical issues, how can I trade?
  You will get a fallback screen with link to MT4 online WebTrader or go direct to our MetaTrader 4 page.
• After a deposit where can I see my deposited funds?
  If you can't see your deposit in the account info bar - refresh the browser. If the problem is still occurring, please contact our customer support.
• How can I change the platform from light to dark?
  Click on the right bottom corner button on the trading platform next to the sun and moon icons.